AAHA! A Vet Tech’s insight on Accreditation

I was ecstatic when Dr. Curtis approached me and said she wanted to peruse an AAHA accreditation. I know the level of care we deliver to any pet that comes through our door, the respect and appreciation for the clients that own them and the solid foundation we have as a team here at Oakview. This was an opportunity to take all of those great things and turn them into so much more.

When becoming certified you are graded on many different areas in the clinic. Each member of the Oakview team has strong suits, so it was easy to break down each of those categories, create teams and excel above and beyond in each category. We even had a deep cleaning, spring cleaning day and let me tell you what, I have never seen a group of people so happy to be cleaning on a Sunday! There was music, dancing, laughing and the satisfaction of an extra deep cleaned clinic.

Accreditation day was a little stressful, not going to lie. I felt confident in the team, all my T’s were crossed and I’s dotted, but it was like taking a test, and I am NOT a good test taker! That feeling quickly disappeared as Dr. Curtis and I worked with the AAHA Evaluator reviewing protocols, showing her every nook and cranny of the clinic, and answering any questions. My confidence was back! The Evaluator was in the clinic for the majority of the day. You can only imagine how fast my heart was beating when she said she was ready to review our scores and discuss if we passed. I sat down with her, she brings up her report and then she says it…YOU PASSED! I tried really hard to prank the staff, but I was so happy I couldn’t!

There will be more evaluations to come over the years but now that the first one is under our wing, I am excited to see what the future holds. AAHA continuously sets new goals and standards, so I am really looking forward to continuing to develop as a clinic and a team. I know I can speak for the whole Oakview team when saying we love what we do! We love being able to excel and provide the best level of care possible. AAHA accreditation is just one thread in Oakview’s tapestry of care.

by Nikki Getzloff

Nikki CVT - Oakview Vet Stevens Point Plover WI

Nikki started working at Oakview in July of 2014 after applying for a position while interning. She graduated with an Associates Degree in Veterinary Science in 2016 and became certified as a technician shortly after graduation. She has a special interest in Imaging as well as shelter medicine.

Nikki shares her life with her son Eli, a cat named Scout, a chinchilla named Pickachu, and a dog named Finn. Outside of work she enjoys providing a foster home for pets with the local humane societies, leading her son’s cub scout den, kayaking, camping, horseback riding and overall enjoying the outdoors.

AAHA Accreditation for Reception

What does being a veterinary receptionist in a AAHA Accredited practice mean?

According to AAHA standards, an accredited hospital is thorough, responsive, sanitary, and safe.

Being a receptionist is a great job, because we can greet all our clients and wonderful patients with their wagging tails, the small little reptiles to the fluffy bunnies, the playful kitties to the chirping parakeet. Each pet has their own personality.

We are a fear free clinic which we try to make it less stressful for all our pets. As receptionist we offer calming bandana’s for our dogs and calming blankets for our cats. If possible we try to get them in a room so they have time to de-stress.

Our lobby can be very busy at times, with clients coming in to pick up meds, food, bring in boarding pets it does keep us busy while we still try to maintain a fear free environment for all pets. So at times we may ask to have some wait outside or in there vehicles if that make the patient less stressful. This makes our lobby safe for everyone.

Our reception team works hard to give the best service possible, trying to meet the needs of our clients and patients. We work at keeping our client information up to date, along with the best ways of contacting our clients. This is one way Oakview is highly responsive.

Our pets are very important to us and we strive to get them seen in a timely matter. For sick pets we ask to see what is going on with the pet which will help us determine the urgency of the appointment. We also try to schedule appointments to help meet the needs of owner’s schedules.

With many calls coming in daily we take the time to address everyone’s needs in a timely matter. Many times we do need direct the calls to the correct person to help with their needs, and ask for the best way to contact them in a timely manner.

Oakview Vet is growing everyday, and AAHA accreditation is just another way in which we are going above and beyond for pets and the people who love them!

by Pat Eckes

Pat - Oakview Vet Stevens Point Plover WI

Pat grew up near Mosinee, WI on a dairy farm, where her family had cows, chickens, rabbits, cats, dogs, ducks and all the extra wild animals that came around. She joined Oakview in 2009 and is our lead receptionist.
Pat and her husband have 2 children and six grandchildren. Pat enjoys cooking and gardening.

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