AAHA Accreditation for Reception

What does being a veterinary receptionist in a AAHA Accredited practice mean?

According to AAHA standards, an accredited hospital is thorough, responsive, sanitary, and safe.

Being a receptionist is a great job, because we can greet all our clients and wonderful patients with their wagging tails, the small little reptiles to the fluffy bunnies, the playful kitties to the chirping parakeet. Each pet has their own personality.

We are a fear free clinic which we try to make it less stressful for all our pets. As receptionist we offer calming bandana’s for our dogs and calming blankets for our cats. If possible we try to get them in a room so they have time to de-stress.

Our lobby can be very busy at times, with clients coming in to pick up meds, food, bring in boarding pets it does keep us busy while we still try to maintain a fear free environment for all pets. So at times we may ask to have some wait outside or in there vehicles if that make the patient less stressful. This makes our lobby safe for everyone.

Our reception team works hard to give the best service possible, trying to meet the needs of our clients and patients. We work at keeping our client information up to date, along with the best ways of contacting our clients. This is one way Oakview is highly responsive.

Our pets are very important to us and we strive to get them seen in a timely matter. For sick pets we ask to see what is going on with the pet which will help us determine the urgency of the appointment. We also try to schedule appointments to help meet the needs of owner’s schedules.

With many calls coming in daily we take the time to address everyone’s needs in a timely matter. Many times we do need direct the calls to the correct person to help with their needs, and ask for the best way to contact them in a timely manner.

Oakview Vet is growing everyday, and AAHA accreditation is just another way in which we are going above and beyond for pets and the people who love them!

by Pat Eckes

Pat - Oakview Vet Stevens Point Plover WI

Pat grew up near Mosinee, WI on a dairy farm, where her family had cows, chickens, rabbits, cats, dogs, ducks and all the extra wild animals that came around. She joined Oakview in 2009 and is our lead receptionist.
Pat and her husband have 2 children and six grandchildren. Pat enjoys cooking and gardening.

Oakview and the Standard of Veterinary Excellence

AAHA Accreditation: I’m sure you have seen this posted all over our office, Facebook and website. What’s all the hustle and bustle for? Why the excitement? What’s AAHA stand for? This month we want to talk about what this accreditation means to us and what it means for you and your pets.

Did you know that veterinary clinics are not required to be accredited? That’s right, however AAHA (American Animal Hospital Association) provides the opportunity to have a consultant come in, look at the way our clinic runs on a daily basis and grades us on roughly 900 standards (You read that right, 900!!) including; patient care and pain management, surgery, pharmacy, laboratory, exam facilities, medical records, cleanliness, emergency services, dental care, diagnostic imaging, anesthesiology, and continuing education. Passing this evaluation means Oakview and its employees are held to a higher standard of veterinary care. So, we do everything in our power to always be our best, take advantage of education opportunities and provide exceptional care every time you contact us or step foot in our office.

Here at Oakview Vet we want to go above and beyond to make sure you and your pet feel like you are receiving the best care possible.

In the veterinary world, AAHA accreditation is a big deal! In fact, at most only 15% of all vet clinics in the US and Canada are accredited. We are now one of them! As AAHA says, this is the difference between ordinary and extraordinary!

written by Nikki Getzloff

Nikki CVT - Oakview Vet Stevens Point Plover WI

Nikki started working at Oakview in July of 2014 after applying for a position while interning. She graduated with an Associates Degree in Veterinary Science in 2016 and became certified as a technician shortly after graduation. She has a special interest in Imaging as well as shelter medicine.
Nikki shares her life with her son Eli, 2 cats Scout and Shamrock, a chinchilla named Pickachu, a dog named Finn and her horse Bristol. Outside of work she enjoys providing a foster home for pets with the local humane societies, leading her son’s cub scout den, kayaking, camping, riding her horse and overall enjoying the outdoors.

Pet Food Fiasco! Part 4: Why is My Pet Fat When I Follow the Guidelines?!

Almost every time I have a conversation regarding an overweight pet the client says they are feeding based on the recommendations on the back of the food bag. So why is the pet still overweight?

Any food that is “complete and balanced” legally has to have feeding directions on the product label. These guidelines are based on average estimates which means if your pet is more sedentary, which most dog/cats lead a more sedentary lifestyle then they should, then we very easily are feeding them too much!

So what can you do as a fur baby parent?

First of all talk to your veterinarian and/or technician if your pet is overweight or beginning to gain weight. Just like in people its easier to put weight on then it is to take off. Here at Oakview Veterinary Medical Center we use a BCS, body condition score, of 1-9. Ideal in dogs is 4-5/9 and ideal for cats is 5-6/9. Its a lot easier to intervene when your animal is only 1 number away from ideal then when they are a 9 out of 9.

Canine BCS
Feline BCS

To us weight is just a number. What a BCS scoring chart guides us to do is to figure out if our furbaby is overweight by feel. And this is something that we can also teach owners to do at home. Once we have a current weight and a BCS we can calculate how many calories they need to stay at their current weight, gain or lose.

One thing that we cannot do is limit calories soooo much that we risk the pet not getting the nutrients they need. That’s why sometimes we have to recommend a prescription diet. Over the Counter diets have directions based on how they have formulated that particular diet, which means if we cut calories too much we literally are not giving them certain vitamins/minerals, etc they need to function. Prescription weight loss diets are formulated specifically for weight loss which means they are designed to feed lesser calories and are still including the appropriate nutrition.

Something else we can do is to throw that food bowl away!!!

What you say!?!?

Use food puzzles so the cat/dog has to work for their food instead of just inhaling from a bowl.

The good news is you do not have to spend an arm and a leg on these! There are many DIY types you can make easily and cheaply at home.

Another reason you should have guidance from a veterinary team member is because we want to have your pet lose weight in a healthy trend and not too fast. In some species like cats we actually can cause a disease called “fatty liver” if we let them lose too much weight too fast!

So be an advocate for your pets nutrition and contact one of our amazing team members here at Oakview if you need help!

Nutrition is the key to health and happiness!

by Angel Blenker

Angel graduated from Madison Area Technical College in 2004 with a Veterinary Technology degree and received her certification same year. She joined us in 2006 and became our lead technician in 2008. Angel goes to numerous continuing education events including the Western Veterinary Conference in Las Vegas. Her special interests include alternative modalities and nutrition. She is available for nutrition consults. Angel and her husband, Kris share their house with Jerry an 8 year old DSH and Leo who is a 7 year old Dalmatian. Angel loves spending time with her family and animals. When Angel has spare time she enjoys volunteering, traveling or reading a good book.

Powered by WordPress.com.

Up ↑

%d bloggers like this: