What does being a veterinary receptionist in a AAHA Accredited practice mean?
According to AAHA standards, an accredited hospital is thorough, responsive, sanitary, and safe.
Being a receptionist is a great job, because we can greet all our clients and wonderful patients with their wagging tails, the small little reptiles to the fluffy bunnies, the playful kitties to the chirping parakeet. Each pet has their own personality.
We are a fear free clinic which we try to make it less stressful for all our pets. As receptionist we offer calming bandana’s for our dogs and calming blankets for our cats. If possible we try to get them in a room so they have time to de-stress.
Our lobby can be very busy at times, with clients coming in to pick up meds, food, bring in boarding pets it does keep us busy while we still try to maintain a fear free environment for all pets. So at times we may ask to have some wait outside or in there vehicles if that make the patient less stressful. This makes our lobby safe for everyone.
Our reception team works hard to give the best service possible, trying to meet the needs of our clients and patients. We work at keeping our client information up to date, along with the best ways of contacting our clients. This is one way Oakview is highly responsive.
Our pets are very important to us and we strive to get them seen in a timely matter. For sick pets we ask to see what is going on with the pet which will help us determine the urgency of the appointment. We also try to schedule appointments to help meet the needs of owner’s schedules.
With many calls coming in daily we take the time to address everyone’s needs in a timely matter. Many times we do need direct the calls to the correct person to help with their needs, and ask for the best way to contact them in a timely manner.
Oakview Vet is growing everyday, and AAHA accreditation is just another way in which we are going above and beyond for pets and the people who love them!
by Pat Eckes
Pat grew up near Mosinee, WI on a dairy farm, where her family had cows, chickens, rabbits, cats, dogs, ducks and all the extra wild animals that came around. She joined Oakview in 2009 and is our lead receptionist.
Pat and her husband have 2 children and six grandchildren. Pat enjoys cooking and gardening.