AAHA Accreditation for Reception

What does being a veterinary receptionist in a AAHA Accredited practice mean?

According to AAHA standards, an accredited hospital is thorough, responsive, sanitary, and safe.

Being a receptionist is a great job, because we can greet all our clients and wonderful patients with their wagging tails, the small little reptiles to the fluffy bunnies, the playful kitties to the chirping parakeet. Each pet has their own personality.

We are a fear free clinic which we try to make it less stressful for all our pets. As receptionist we offer calming bandana’s for our dogs and calming blankets for our cats. If possible we try to get them in a room so they have time to de-stress.

Our lobby can be very busy at times, with clients coming in to pick up meds, food, bring in boarding pets it does keep us busy while we still try to maintain a fear free environment for all pets. So at times we may ask to have some wait outside or in there vehicles if that make the patient less stressful. This makes our lobby safe for everyone.

Our reception team works hard to give the best service possible, trying to meet the needs of our clients and patients. We work at keeping our client information up to date, along with the best ways of contacting our clients. This is one way Oakview is highly responsive.

Our pets are very important to us and we strive to get them seen in a timely matter. For sick pets we ask to see what is going on with the pet which will help us determine the urgency of the appointment. We also try to schedule appointments to help meet the needs of owner’s schedules.

With many calls coming in daily we take the time to address everyone’s needs in a timely matter. Many times we do need direct the calls to the correct person to help with their needs, and ask for the best way to contact them in a timely manner.

Oakview Vet is growing everyday, and AAHA accreditation is just another way in which we are going above and beyond for pets and the people who love them!

by Pat Eckes

Pat - Oakview Vet Stevens Point Plover WI

Pat grew up near Mosinee, WI on a dairy farm, where her family had cows, chickens, rabbits, cats, dogs, ducks and all the extra wild animals that came around. She joined Oakview in 2009 and is our lead receptionist.
Pat and her husband have 2 children and six grandchildren. Pat enjoys cooking and gardening.

Jenelle’s Club Vet Story

I was shadowing here at Oakview when I was asked if I would be interested in a position as a kennel attendant. Even though my heart started beating out of my chest, I contained my excitement as I replied with “Yes! I would love that!” It was always a dream of mine to work at a veterinary clinic, and that dream came true just like that. I am a Pre-Vet student at UW-Stevens Point, and I know that this experience will help set me apart from others in those pesky vet school applications.

Even though I was ecstatic that I was given this opportunity, I knew that this position came with a very large amount of responsibility. I am responsible for the care of clients’ pets when they are away; they are trusting me with their beloved family members. With pets of my own, I know what it is like leaving the care of my pets in the hands of others when I have to be away. I want people to know that I take care of their pets the way I would want people to do with mine. I give them endless love and attention, and I receive lots in return.

Club Vet - Oakview Vet Plover Stevens Point WI
A boarder enjoying a frozen kong

Being a kennel attendant comes with some challenges such as picking up waste, cleaning, and never-ending amounts of laundry. But, the positives well out-weigh the negatives. I can come to work at the clinic after an already lengthy and stressful day of classes and working at my animal management position and relieve some stress. I know that may sound crazy but being around all these pets that want nothing but to give me love is well worth the long days. I will use this experience to help me achieve my future career goals as a veterinarian and just go on to live another dream.

by Jenelle Anderson

Jenelle - Oakview Vet Plover Stevens Point WI

Jenelle joined the team in August, 2018. She is a pre-vet student at UWSP.
She was born in Hillsboro, WI but raised in LaFarge. She enjoys hunting and fishing and time outside.
She has previously worked as a zoo keeper. Her fur baby is a Chesapeake Bay Retriever named “Riley.”

Dana’s Club Vet Story

I am currently a student at Northcentral Technical College studying Veterinary Science. I
wanted to become a kennel attendant to gain experience from interacting with dogs and cats. I pursued this job because I wanted to experience the compassion that I’ve see when others work with animals. This will help me build my skills while enjoying what I love most … animals. It is interesting to watch all the different behaviors of dogs and cats.

Dana Kennels - Oakview Vet Plover Stevens Point WI
Gracie and Jingle Bell getting together for a picture before playtime:) They love to give kisses!

As a kennel attendant we want to decrease stress and make them feel more at home. I love when a dog has the uttermost joy when coming in. It makes my day when they are so happy to see us. My goals would be to become a Certified Veterinary Technician. My favorite thing I love about kennels is the play time! To be with them playing really gets our exercise for the day. Seeing their faces light up when you have a ball just makes my day. Some will play and some will lounge in the sun the whole time either begging for treats or asking for you to come give them attention.

written by Dana Altmann

Dana - Oakview Vet Plover Stevens Point WI

Dana joined us in 2018. She was born and raised in Junction City. She is a student at Northcentral Technical College studying veterinary science. In her spare time, Dana enjoys showing dairy cattle, horseback riding, hunting, and snowmobiling.


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