AAHA Accreditation for Reception

What does being a veterinary receptionist in a AAHA Accredited practice mean?

According to AAHA standards, an accredited hospital is thorough, responsive, sanitary, and safe.

Being a receptionist is a great job, because we can greet all our clients and wonderful patients with their wagging tails, the small little reptiles to the fluffy bunnies, the playful kitties to the chirping parakeet. Each pet has their own personality.

We are a fear free clinic which we try to make it less stressful for all our pets. As receptionist we offer calming bandana’s for our dogs and calming blankets for our cats. If possible we try to get them in a room so they have time to de-stress.

Our lobby can be very busy at times, with clients coming in to pick up meds, food, bring in boarding pets it does keep us busy while we still try to maintain a fear free environment for all pets. So at times we may ask to have some wait outside or in there vehicles if that make the patient less stressful. This makes our lobby safe for everyone.

Our reception team works hard to give the best service possible, trying to meet the needs of our clients and patients. We work at keeping our client information up to date, along with the best ways of contacting our clients. This is one way Oakview is highly responsive.

Our pets are very important to us and we strive to get them seen in a timely matter. For sick pets we ask to see what is going on with the pet which will help us determine the urgency of the appointment. We also try to schedule appointments to help meet the needs of owner’s schedules.

With many calls coming in daily we take the time to address everyone’s needs in a timely matter. Many times we do need direct the calls to the correct person to help with their needs, and ask for the best way to contact them in a timely manner.

Oakview Vet is growing everyday, and AAHA accreditation is just another way in which we are going above and beyond for pets and the people who love them!

by Pat Eckes

Pat - Oakview Vet Stevens Point Plover WI

Pat grew up near Mosinee, WI on a dairy farm, where her family had cows, chickens, rabbits, cats, dogs, ducks and all the extra wild animals that came around. She joined Oakview in 2009 and is our lead receptionist.
Pat and her husband have 2 children and six grandchildren. Pat enjoys cooking and gardening.

The Fear Free Movement Continues at Oakview Vet

Last year ten members of our staff completed the first level of certification of the Fear Free program developed by Dr. Marty Becker. The goal of the Fear Free program is to provide the best care for our patients by limiting fear, anxiety and stress as much as possible during a veterinary visit.. This year we have decided to continue onto the second level of certification. The second level of certification provides more in-depth education in the areas of patient handling, advanced handling techniques, and in-hospital care. In addition to step by step procedures, the modules feature numerous videos detailing procedures, handling techniques and client communication examples. Each member who is completing the second level certification views the module and completes a quiz at the end. We then meet monthly to discuss what we learned and how to best utilize the information in our daily practice.

LK Fear Free

Our staff feels it is important to continue learning how to recognize fear, anxiety and stress (FAS) in your pets and the best methods to minimize these as much as possible. Our goal at Oakview Veterinary Medical Center is to make your, and your pet’s, visit to our clinic as stress free and enjoyable as possible. This helps us do our jobs better by allowing us to deliver high quality care as we look after the physical and emotional well-being of our patients. We then can practice better medicine because we can get more accurate vital signs and diagnoses, thus providing the best treatment options.

When your pet is relaxed and eating delicious treats during their visit at the clinic it is easier for our veterinarians to complete a thorough physical exam. This is as important during a wellness exam as it is when your pet is sick. Because our patients can’t tell us what is wrong, or where it hurts, we must rely on our pet owner’s observations and the physical exam to tell us where to look or what tests to run. Often during a wellness visit we find new lumps or dental disease that owners were not aware of. If a pet is stressed and it is difficult to complete the exam, then we may not find these important issues.

Cat Cheese Beard
A cheese beard is a sign of a happy vet visit!

We have patients that love coming to our clinic, gladly take treats and allow a comprehensive physical exam. But we also have patients that are nervous, stressed or fearful. One way we can decrease the anxiety associated with a trip to the veterinary clinic is through “happy visits.” Happy visits are just that, a visit to the clinic that is a pleasant experience. This month we will detail what happy visits entail and give some examples of how they may help your pet feel less anxious about a veterinary clinic visit.

For more information about how we currently implement fear free at Oakview, please visit our website.

by Lisa Karnitz, DVM

Dr Lisa Karnitz - Oakview Vet Plover Stevens Point WI

Dr. Karnitz graduated from the University of Wisconsin in Madison in 2004. She has been in practice ever since. She was also the resident veterinarian at the Globe University for two years.
Dr. Karnitz has a special interest in dentistry and internal medicine.
She shares her home with her husband, two children, and a King Charles Cavalier Spaniel named Harry.

 

On the 2nd Day of Christmas for Pets

On the 2nd day of Christmas my human gave to me…

2 Chuck-Its for my puppy!

and a puzzle bowl under the tree

Chuck-It is a brand of toys best known for its ball and launcher. It’s nice because it has something for everyone. You can get a tennis ball, a whistler ball, or a squeaker ball. And for the human involved, we can throw it much further with less effort using the launcher they developed. So, for the dog with endless energy, this is the toy for you!

Watch it in action!

 

 

THE CONTEST

We are so excited to share with you our 12 days of Christmas Pet Style!! We love our pets and we know that you do to, so we want to share some of our favorite items with you.

In addition we are giving away one of every item that we mentioned in our blog, all you have to do to have a chance to win is:

  1. Send us an email at petcare@oakviewvet.net with your contact information
  2. Follow our blog
  3. Be able to pick up your prize at Oakview Veterinary Medical Center in Plover, WI within 1 week of being notified that you have won
  4. Employees of Oakview cannot enter.

You may be a lucky winner of a special gift for your beloved furry friend. By submitting an entry to our email you are agreeing to let us use your name to announce the winner.

These prizes are not exchangeable for monetary value. There is only one winner per day for a single item and once you win you are not eligible for the remaining days of give aways.

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