I was ecstatic when Dr. Curtis approached me and said she wanted to peruse an AAHA accreditation. I know the level of care we deliver to any pet that comes through our door, the respect and appreciation for the clients that own them and the solid foundation we have as a team here at Oakview. This was an opportunity to take all of those great things and turn them into so much more.
When becoming certified you are graded on many different areas in the clinic. Each member of the Oakview team has strong suits, so it was easy to break down each of those categories, create teams and excel above and beyond in each category. We even had a deep cleaning, spring cleaning day and let me tell you what, I have never seen a group of people so happy to be cleaning on a Sunday! There was music, dancing, laughing and the satisfaction of an extra deep cleaned clinic.
Accreditation day was a little stressful, not going to lie. I felt confident in the team, all my T’s were crossed and I’s dotted, but it was like taking a test, and I am NOT a good test taker! That feeling quickly disappeared as Dr. Curtis and I worked with the AAHA Evaluator reviewing protocols, showing her every nook and cranny of the clinic, and answering any questions. My confidence was back! The Evaluator was in the clinic for the majority of the day. You can only imagine how fast my heart was beating when she said she was ready to review our scores and discuss if we passed. I sat down with her, she brings up her report and then she says it…YOU PASSED! I tried really hard to prank the staff, but I was so happy I couldn’t!
There will be more evaluations to come over the years but now that the first one is under our wing, I am excited to see what the future holds. AAHA continuously sets new goals and standards, so I am really looking forward to continuing to develop as a clinic and a team. I know I can speak for the whole Oakview team when saying we love what we do! We love being able to excel and provide the best level of care possible. AAHA accreditation is just one thread in Oakview’s tapestry of care.
by Nikki Getzloff
Nikki started working at Oakview in July of 2014 after applying for a position while interning. She graduated with an Associates Degree in Veterinary Science in 2016 and became certified as a technician shortly after graduation. She has a special interest in Imaging as well as shelter medicine.
Nikki shares her life with her son Eli, a cat named Scout, a chinchilla named Pickachu, and a dog named Finn. Outside of work she enjoys providing a foster home for pets with the local humane societies, leading her son’s cub scout den, kayaking, camping, horseback riding and overall enjoying the outdoors.